Frequently Asked Questions (FAQ)

1) How does Remote Support work?

Remote support allows us to connect to the end-user remotely without pysically being there. Once you sign-in to remote support, you are ready for instant support. Therefore, we are able to take over your computer and resolve any problems needed.

2) How much does Remote Support Cost?

Home Users - $15 per session

Business Users - $1 per minute (Billed in 15 minute Intervals)

3) How may I pay for this service?

Before the remote session, the technical assisant will take down your credit card information (Visa or Mastercard). After the solution is resolved, the technician will then process your payment accordingly.

4) How secure is your site?

Our service will utilize the lastest encryption in Socket Secure Layer (SSL) technology. The SSL Protocol will provide reliability and privacy between two communicating applications.

5) How do I disconnect from our session?

You may disconnect from the session at any time. Simply [Right Click] the Nth Icon on the bottom right of your screen and select disconnect.